Warranty & Returns
CPAP-US.com will accept returns on any product within 30 days of the original ship date.
A special note about interface:
interface sizes vary, even between the different models by the same manufacturer. Just because you wear a medium interface in one model, do not assume you wear a medium in another. Check with us to be sure!
All items warranty decisions for repair or replacement are made by solely by the manufacturer.
This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the items to the manufacturer for assessment.
How to return your interface
- Please contact us before you return your items. Have your invoice number ready.
- When returning a interface, please insert ALL cushions, headgear, accessories and any other items included in the original interface package
- Shipping charges are not refundable, and you are responsible for shipping your return back to us
- Return your item within 30 days of purchase
- Unopened interface will be given a full refund
For order cancellation or returns, if there is a refund, it will go back to be the credit card/PayPal used for original purchase.
If an order is cancelled before the order is shipped, CPAP-US will refund full payment within 1 business day.